Shipping policy

Thank you for shopping with Urban Robe! This Shipping Policy outlines how we process, ship, and deliver orders to customers around the world. If anything here doesn't answer your question, feel free to get in touch, we're happy to help.

Order Processing

Every order is processed within 3-6 business days of payment confirmation, not including weekends and public holidays.

During sales, promotional periods, or holiday seasons, processing may take a little longer than usual. If a significant delay comes up on our end, we'll let you know by email.

Once your order has been packed and handed over to our courier partner, you'll receive a shipping confirmation email containing your tracking number.

Shipping Costs

We offer free shipping worldwide on all orders, no minimum order value required, and no hidden fees added at checkout.

Delivery Timeline

Once your order has shipped, it typically takes 5–12 business days to arrive at its destination.

Please keep in mind that these delivery windows are estimates, not guarantees. Actual delivery times can shift depending on your location, customs processing in your country, and the courier handling the final leg of delivery.

Our Courier Partners

To get your order to you as quickly as possible, we work with a network of leading international couriers, including DHL, TNT, DPEX, FedEx, and Skynet. The courier assigned to your order depends on your delivery location and whichever service offers the best speed and reliability for that destination at the time of shipping.

Regardless of which courier handles your order, you'll always receive a tracking number by email so you can follow your package's progress online. If tracking seems stalled or delivery is running past the estimated window, reach out to us and we'll follow up with the courier on your behalf.

Customs Duties & Import Taxes

Depending on your country, customs duties, import taxes, or other fees may apply upon arrival. These charges are set by your local customs authority and are outside of Urban Robe's control, so we're unable to predict or cover them on your behalf. We'd recommend checking your country's import regulations ahead of time if you'd like to know what to expect.

Shipping Address Requirements

Please double-check that your shipping address is complete and correct at checkout, this includes apartment or unit numbers, postal codes, and any special delivery instructions.

We are unable to deliver to PO Box addresses. A complete, physical street address is required for every order.

Urban Robe isn't responsible for delivery delays, extra charges, or failed delivery caused by an incorrect or incomplete address supplied by the customer. If a package is returned to us because of an address issue, the customer will be responsible for the cost of reshipping.

Spotted an error in your address right after ordering? Contact us right away, we'll do our best to fix it before your order ships, though we can't guarantee changes once processing has begun.

Tracking Your Order

As soon as your order ships, you'll get an email with your tracking number and a link to follow your shipment directly through the courier's website.

If your tracking hasn't updated in a few days, that's often normal during international transit or while a package clears customs, but you're always welcome to reach out if you'd like us to check in on it.

Lost, Delayed, or Stolen Packages

Once a courier marks a package as "delivered," Urban Robe is not responsible for it if it's lost or stolen after that point.

If your tracking shows no movement for an unusually long time, or your package seems to have gone missing in transit, let us know and we'll open an investigation with the courier and work toward a resolution.

We're not able to take responsibility for delivery delays caused by customs processing, severe weather, natural disasters, or other circumstances beyond our control.

Failed Delivery Attempts

If a courier is unable to complete delivery because the recipient wasn't available or didn't respond, they may attempt redelivery or hold the package for pickup, depending on their own policies. If a package ends up being returned to us as a result, the customer may need to cover the return or reshipping costs.

Order Changes & Cancellations

Need to change or cancel an order? Reach out as soon as you can. We can generally only make changes or cancellations before an order has entered processing. Once it's shipped, it can no longer be modified or cancelled.

Country of Origin

All Urban Robe jackets are manufactured and shipped from Pakistan. International customers should factor this into their delivery time and customs expectations.

Split Shipments

If your order includes multiple items, they may occasionally ship in separate packages depending on stock availability and warehouse logistics. You won't be charged any extra for this, and each package will come with its own tracking number.

Contact Us

Questions about your order or this Shipping Policy? We're happy to help, just reach out through our Contact Us page or by email.

Urban Robe

Address: Office 305, Kashif Center, Main Shahra-e-Faisal Karachi Cantonment, Karachi, 75530, Pakistan

Email: support@urbanrobe.com